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Wellpartner, LLC: Privacy Policy

Last Updated: August 5, 2025

This Privacy Policy describes the types of personal information that Wellpartner, LLC and its subsidiaries and affiliated companies (“Business,” “we,” “our,” or “us”) collects from and about you, including through your interactions with us on our websites, on our mobile applications, or other locations where this Privacy Policy is posted. We refer to these collectively as the “Services.” By using the Services, you agree to the terms of this Privacy Policy.

We may change this Privacy Policy. The “Effective Date” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

Who May Use the Services

We do not knowingly collect personal information online from any person we know to be under the age of 18 and instruct users under 18 not to send us any information to or through the Services without their parents’ consent.

 The Services are designed for users from, and is controlled and operated by us from, the United States. By using the Services, you consent to the transfer of your information to the United States or storage of your information in the United States, which may have different data protection rules than those of your country.

The Personal Information We Collect

We want you to understand how personal information you provide to us is collected and used. Personal information is any information that we can use to identify, locate, or contact you. We may collect and store your personal information when you provide it to us or to our service providers. Some examples of personal information we collect and when we collect it include:

  • Registration: We collect your personal information when you register on the Services.
  • Transactions: We collect personal information from you when you enter into a transaction with us.
  • Payment (Billing) Information: For all orders, we may ask for bank account, or other information necessary to process a payment from you. We may also ask for your shipping information.
  • Storage: If you choose to create an online account, we will store shipping information as a convenience to you for future purchases, and we will store information about your orders for order tracking and status retrieval purposes.
  • Contact Information: We collect personal information from users of the Services who are interested in receiving information about our products or services, e-mail alerts, newsletters, and other notifications.
  • Surveys: From time to time, we request information from you via surveys. Participation in these surveys is voluntary. We request that you not provide personal information, including health information, in your survey responses. You may contact us regarding any survey as set forth under "Contact Information," below.

If you choose not to provide your personal information to us, we may not be able to provide you with the requested products, services or information.

If you submit any personal information relating to other people in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

We may combine the information collected from you through the Services with information we receive from and about you from other online and offline sources and use the combined information in accordance with this Privacy Policy. Our goal is to offer you content, products, and services that are most likely to appeal to you.

Use and Disclosure of Personal Information

We use your personal information to respond to your requests, such as, to send you email alerts, send you newsletters, and to provide you with related customer service. We may also use your information to send marketing communications and administrative information to you.

We may use your personal information for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing our Services and new products and services, determining the effectiveness of our educational, awareness or promotional campaigns, and operating and expanding our business activities.

In the event that the Services or some or all of our business, assets or stock are sold or transferred (including in connection with any bankruptcy or similar proceedings) or used as security, or to the extent we engage in business negotiations with third parties, personal information may be transferred to or shared with third parties as part of any such transaction or negotiation.

To the extent permitted by applicable law, we may provide personal information to our affiliated businesses or to our business partners, who may use it to send you marketing and other communications.

We may disclose personal information to our service providers, who provide services such as website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.

If we are requested by law enforcement officials or judicial authorities to provide personal information, we may do so. In matters involving claims of personal or public safety or in litigation where the information is pertinent (including to allow us to pursue available remedies or limit the damages that we may sustain), we may use or disclose personal information, including without court process. We may also use or disclose personal information to enforce our terms and conditions, to protect our operations or those of any of our affiliates, or to protect our rights, privacy, safety or property and/or that of our affiliates, you, or others.

We may use and disclose personal information to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter.

We may use and disclose information that does not personally identify you (including the information described under "Cookies and Other Technologies," below) for any purpose, except to the extent limited by applicable law. If we are required to treat such information as personal information under applicable law, then we may use it for all the purposes for which we use and disclose personal information.

We may combine information that does not personally identify you with personal information. If we do, we will treat the combined information as personal information as long as it is combined.

Links

The Services may contain links to, or otherwise make available, third-party websites, services, or other resources not operated by us or on our behalf ("Third Party Services"). These links are provided as a convenience only and do not constitute an affiliation with, endorsement or sponsorship of the Third-Party Services.  

Any information you provide to such third parties is not subject to the terms of this Privacy Policy, and we are not responsible for the privacy or security of the information you provide to them or their handling of your information. We recommend that you review the privacy policy of any third party to whom you provide personal information online.

In addition, we are not responsible for the information collection, use, disclosure, or security policies and practices of other organizations, such as Apple, Google, Microsoft, RIM, or any other app developer, app provider, operating system provider, wireless service provider, or device manufacturer.

Information from Other Sources

We may also obtain data provided by third parties.  For example, we may obtain information from companies to improve the accuracy of the information we have about you (e.g., adding your zip code to your address information). This improves our ability to contact you and increases the relevance of our offers and communications to you.

Security

We seek to use reasonable physical, technical, and administrative safeguards to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately contact us in accordance with the "Contact Information" section below.

Fraudulent Sites, Spam & Phishing

Please be aware that there may be fraudulent websites that illegally use the Business’s logos, and other aspects of the Business’s brand. The Business is in no way associated with any fraudulent websites. These sites may circulate their presence on the internet via spam email, or through fraudulent phishing practices.

These sites have not been authorized by the Business to use our name and we work aggressively to identify their source and have them shut down. If you are in receipt of this type of spam email, to help protect your privacy you should avoid replying to it or forwarding it to other people.

In addition to our official websites, the Business works with a number of third parties that host websites and micro-sites that provide information and services to our customers. If you are concerned that a website or an email may be fraudulent, please contact us by phone at 1-877-805-9483 with your concerns.

Your Choices and Access

You can take yourself off our email list by following the instructions contained in such emails.  If you opt out of receiving emails from us, we may still send you important administrative messages, from which you cannot opt out.

You can request the removal or modification of the personal information you have provided to at PrivacyCaremark@cvshealth.com. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity and obtain information on the context in which you provided your personal information before implementing your request. We will try to accommodate your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

If you are a minor, you may remove or request removal of any content or information you post on our site. To request removal of content or information you have posted to our site, you may contact us at PrivacyCaremark@cvshealth.com. Removal or requests for removal of content or information that has been posted to our website does not ensure complete or comprehensive removal.

Your California Privacy Rights

If you are a resident of California, additional information about the collection and use of your personal information as well as any applicable rights you may have under California law can be found at https://www.cvs.com/content/california-b2b-privacy-policy.

Your Responsibility

By establishing a Services account, you agree that it is your responsibility to:

  • Authorize, monitor, and control access to and use of your Services account, User ID and password.
  • Promptly inform us of any need to deactivate a password or an account by emailing us at  wp_ops@cvshealth.com .

Contact Information

If you have any questions about the content of this Privacy Policy, please contact the Wellpartner Privacy Office at the following address: One CVS Drive Woonsocket, RI 02895 or by emailing us at PrivacyCaremark@cvshealth.com.